Social security administration delays and limits new anti-fraud policies after backlash
The SSA revises ID verification rules, easing access for millions. Amid federal reforms, will these changes simplify claims or create new challenges?
The Social Security Administration (SSA) recently announced new anti-fraud measures aimed at expediting direct deposit change requests and enforcing stricter identity verification processes to prevent fraud. These changes are projected to save over $100 million annually. Processing times for direct deposit changes will be reduced from 30 days to one business day. Additionally, a new ID verification policy will require some beneficiaries to visit SSA offices, though exemptions have been made for disability insurance, Medicare, and Supplemental Security Income claims to accommodate vulnerable populations.
SSA adjusts identity verification policy after public backlash, balancing fraud prevention and accessibility
Initially, the SSA planned to implement a policy requiring all beneficiaries to verify their identities in person at field offices. However, following public backlash and critiques from Congress, advocacy groups, and beneficiaries, the SSA amended its approach. Now, individuals applying for Social Security Disability Insurance, Medicare, or Supplemental Security Income who cannot use the online portal will be able to complete their claims via phone. The policy's start date was also delayed to April 14 to ensure proper staff training.
Critics argued that the initial in-person verification requirements would impose unnecessary barriers on vulnerable populations lacking internet access or facing transportation challenges. In response, the SSA's revised policy aims to balance fraud prevention with accessibility. Acting Social Security Commissioner Leland Dudek emphasized updating policies to better serve vulnerable populations. However, those applying for retirement, spousal, or survivor benefits still require in-person visits if unable to verify their identity online.
SSA encourages online access amid federal efficiency reforms and controversial restructuring
The SSA advises individuals to create a free account on the "My Social Security" portal, allowing them to manage their benefits online and potentially avoid in-person visits. While the SSA plans further evaluations, it is essential for recipients to familiarize themselves with online tools or plan necessary office visits. For more information, recipients can visit the SSA website or call their hotline.
These policy changes occur amidst broader efforts by the Department of Government Efficiency (DOGE), led by Elon Musk under President Donald Trump's administration, to tackle inefficiencies and reduce waste in federal agencies, including the SSA. DOGE's initiatives have led to significant layoffs and restructuring across numerous federal agencies, prompting legal challenges and concerns over potential impacts on public services and national security.